Monday, November 29, 2010

TRUSTED ADVISOR.....#2 - Situational Awareness

Insight #2

How do I demonstrate the situational awareness? some people call it 'Presence of mind'; some prefer 'thinking on the feet'; while others simply say 'Presence'!

Clients would appreciate and engage better with consultants who have 'Situational Awareness'...

few pointers to improve SA: ABCDs of improving SA
- Attitude - It is important to wear an attitude that says, 'I understand your world and I can add value'

- Business Acumen - having a world view of 'how stuff works' in the business context would definitely help. Hard works pays here... do your homework before meeting the client!

- Confidence - modulating voice to suit the context and superior command over language (right vocabulary)

- Discuss freely - before meeting the client, talk to few whom you know about the subject and ask pertinent questions 5W & H framework could be a better place to start.

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