Sunday, December 20, 2009

Coaching Tip: Self-Efficacy - The Key to Client Confidence

Coaching Tip: Self-Efficacy - The Key to Client Confidence
Category: Coaching Secrets (CS63)
Originally Submitted on 2/14/99.



Self-efficacy is a term used to describe the picture we have of our ability to succeed, usually at a particular task or in a specific situation. It is similar to self-confidence, but is even more closely related to one's own personal abilities than is self-confidence, which can be based on things others than ability. Lack of self-efficacy is likely to prevent an individual from even attempting to reach a goal, no matter how much it may be desired. One of the tasks of a coach is to enhance a client's self-efficacy without boosting it beyond reality and so setting the client up for further failure.

The Coaching Tip

Researchers tell us there are four basic ways in which a person's self-efficacy is most likely to be enhanced. The most powerful and obvious one is to experience success. This is particularly important for clients with little confidence in their own ability. It is for this reason that we encourage such clients to take on relatively small and simple goals at first. This way they can experience themselves as successful, and so enhance their self-efficacy. They are then able to tackle larger tasks.
A second form of self-efficacy enhancement is modeling. If we see someone else with whom we have good rapport who is succeeding, or has succeeded, at a task, and we see that what they did to succeed is not extremely difficult, then we may decide, 'Oh, I can do that!' This is one of the many reasons why Coach University puts so much emphasis on coaches 'walking the walk' as well as talking the talk. Every client is looking for a model to emulate, someone who has been there, and done that, and therefore demonstrates that it can be done.

The third technique that coaches use on a regular basis is verbal persuasion. Not that we would use persuasion to get a client to do something against their values, but persuasion in the form of encouragement, and to talk them through their insecurities. Coaches can often see a client's strengths far more clearly than the client, and must find ways to convey what they see in a way that is convincing enough to overcome the client's self-doubt.

Lastly, emotional arousal may enhance determination so that the individual is spurred to action with such energy that they overcome their belief that they cannot succeed. We occasionally read of situations where an individual has found the enormous strength to shift a car or other heavy weight that is crushing someone, fueled by the desperation of the situation and most certainly not by their belief, had they stopped to think of it, that they could succeed. The last example is the least likely to be used by a coach. However, it may occasionally happen that a client may become excited enough for this to happen. Unfortunately it more often occurs with negative emotions such as fear and anger, which would not normally be desirable for a coach to use.

However, the other three belong in every coach's repertoire. Helping a client to break an apparently unachievable goal into smaller and more easily attained steps, modeling efficacy in such a way that the client is encouraged, not belittled, and persuading the client that s/he is more competent that s/he believes are all useful tools in the coaching tool-kit.

About the Submitter
This piece was originally submitted by Diana Robinson, Ph.D., Personal & Career Coach, who can be reached at, or visited on the web. Diana Robinson wants you to know: Allow me to gift you with a half-hour free coaching session. I also offer two free e-mail newsletters, one on tools for evoluting and one on spirituality. The original source is: Graduate work in Social Psychology.

Monday, December 14, 2009

Everyone Needs Coaching - Even Google CEO Eric Schmidt has a coach!

Quote from Google CEO Eric Schmidt (from Video), "Everybody Needs a Coach. Evey Famous athlete, every famous performer, has somebody who is a coach, somebody who can watch what they are doing and give them perspective. One thing people are never good at is seeing themsevles as others see them. A Coach really really helps"

Saturday, December 12, 2009

My goals...

I'm working on these goals:
1. to be a Certified coach - ACC (ICF Credentialing) by July 2010
2. to publish atleast 4 articles on 'Performance Consulting' and 'Coaching' in National / International Journals (refreed Journals/ trade magazines).
3. to continue and complete Fellow Program in Management (FPM) at XLRI by 2011.

when you meet me ask me about these..

Sunday, May 31, 2009

Personal Branding

The more I think, read and talk about this topic, it fascinates me with new ideas...
Blogging (at work, as well as
so.... what is the connect? How this is to help me in my career?
come along..

Sunday, May 17, 2009

Thriving in turbulence

In the last few months of my life, I have been a mute spectator of all the happenings around me. I went on a solo journey to visit places of importance in South India including Kanyakumari, Madurai Meenakshi Amma Temple, Trichy etc. This trip gave me time to reflect and ponder over my next move.

I think I have some clarity on what I should be doing next. Thanks to my wife, who is patient with me and allowing my space. There are few things I should have done by the end of this month, including submission of paper for ISPI, writing an article on Virtual Teams (Tools and Techniques) and getting certified as a Coach for basic skills.

I want to invest my time in growing Hyderabad Professional Coaches Association (HPCA) across the twin cities.

Wednesday, February 4, 2009

An evening with Dr. Prasad Kaipa at Hyderabad Professional Coaching Association - (HPCA)

Dr. Prasad Kaipa is a strategic advisor and coach to CEOs, board members and senior executives a visiting professor at the Indian School of Business, Hyderabad and is a professor at the Saybrook Graduate School.

I happened to participate in the monthly event of Hyderabad Professional Coaches Association (HPCA) on Wednesday, Feb 4th between 5:00 pm to 7:30 pm. The special highlight of the meeting was a talk by Dr. Prasad Kaipa from Indian School of Business on ‘Coaching through Recession : When the Going gets Tough’.

Saturday, January 31, 2009

A meditation on hope

Hope and Change -- Sherwin Nuland, at TED 2003, spoke of the relationship between "hope" and "change". You can't really have the former without the latter, and probably won't bother with the latter without some amount of the former.

Surgeon and writer Sherwin Nuland meditates on the idea of hope -- the desire to become our better selves and make a better world. In a thoughtful 12 minutes, he explores the connection between "hope" and "change" -- a fitting talk to end this week full of both. (Recorded February 2003 in Monterey, California. Duration: 12:37.)

White collar work in the future

This one suggests what white collar (office jobs) might look like in the future today. Thanks for the laugh!

Thursday, January 22, 2009

7th January 2009

This date on my calendar could have been just another day in my life... but it happens to be the day of shock and unfolding of unbelievable stories... yes, I am talking about Ramalinga Raju's confession to SEBI about inflated financials of the company.

I have chosen to speak to my friends about what goes on inside our organization as I have got so many calls from my friends and family enquiring about my well being and that of my family.. I feel responsible to share this with you all. However I am not in a position to share any of my knowledge on this fiasco of this huge scale. So bear with me...

I still remember the scene... I was in an internal meeting with my taskforce team, passionately explaning my strategy to improve 'Employee Satisfaction' (We call this as Associate Delight Index - ADI). Suddenly one of the members stepped out for a minute or so only to return back that there is a news on TV that our chairman has resigned.

We all rushed to the common room where TV is played... to my utter shock and disbelief.. the story slowly unfolded in front of us... the stock price is dropping quickly by the minute... in a span of few minutes the price nearly halved.. Even then the entire story did'nt sink into me.. I immediately called my wife to update her and told her not to panic if someone calls her for clarification and I would'nt be able to confirm or deny any news either.

The next thing I realized is I am in the middle of an ad-hoc meeting at Labrynth with some senior colleagues... all huddling to digest what we saw in the media for the last hour and half.. the same thing was being repeated with more drama..

The meeting was more informal, we had the audacity to crack jokes (I guess that is a natural reaction to calm yourself from the stress you are going through) and thankfully the leaders handled the situation very well..

After a small huddle, we dispersed only to gather back in small groups to further carry out our discussions... the common questions (Not in the same order)I could hear in the aisle and hallways:-
1. How is this possible?
2. How can he do this?
3. What should we do now?
4. What will happen if the Share Price goes to 'Zero'?
5. Will we get our Salary this month?
6. How will our customers react?
7. Why are they using words like 'Fraud'; 'Scam'; 'Enron of India' etc?
8. How can one individual bring us down?
9. Are there other leaders involved in this? What was CFO doing all this while? Where is he now?
10. Whom should we believe / not?

Many senior colleagues who have spent more than 5 years (Loyalists) were very much emotionally disturbed... I have no words to comfort them..

The day was longer for all of us... I found myself hanging around till 8 pm at office with my team members..

I will talk more about what happens inside an organization (Emotions and Stress levels of associates) that is going through such a massive crisis.

I was affected too by what was happening to me and around me... after so many days, I have chosen to come out and post these thoughts of mine now, just because I feel I m in control of the situation than the otherway around...

watch out for more...