TRUSTED ADVISOR.....#2 - Situational Awareness

Insight #2

How do I demonstrate the situational awareness? some people call it 'Presence of mind'; some prefer 'thinking on the feet'; while others simply say 'Presence'!

Clients would appreciate and engage better with consultants who have 'Situational Awareness'...

few pointers to improve SA: ABCDs of improving SA

- Attitude - It is important to wear an attitude that says, 'I understand your world and I can add value'

- Business Acumen - having a world view of 'how stuff works' in the business context would definitely help. Hard works pays here... do your homework before meeting the client!

- Confidence - modulating voice to suit the context and superior command over language (right vocabulary)

- Discuss freely - before meeting the client, talk to few whom you know about the subject and ask pertinent questions 5W & H framework could be a better place to start.

TRUSTED ADVISOR.....#1 - Arrogance vs Assertiveness!

Every day, I get to learn something new at work. These insights comes from any one or any part of the organization that I interact with and at any point of the day! (Including the 2 or 3 coffee breaks I take in a day).

I shall share one of the many 'insights' here today!

A Client always sees a business consultant as a trusted advisor. If one needs to measure up to that clients' expectations, then need to 'speak' like one!!

So, how do you demonstrate that you are a 'Trusted Advisor'?

There are many facets to this...

Insight #1 - Arrogance vs. Assertiveness:

How do one demonstrate assertiveness?