TRUSTED ADVISOR.....#1 - Arrogance vs Assertiveness!

Every day, I get to learn something new at work. These insights comes from any one or any part of the organization that I interact with and at any point of the day! (Including the 2 or 3 coffee breaks I take in a day).

I shall share one of the many 'insights' here today!

A Client always sees a business consultant as a trusted advisor. If one needs to measure up to that clients' expectations, then need to 'speak' like one!!

So, how do you demonstrate that you are a 'Trusted Advisor'?

There are many facets to this...

Insight #1 - Arrogance vs. Assertiveness:

How do one demonstrate assertiveness?